Q. 1. What are the statuses for a lead?
Open, New, Contacted.
Open, Qualified, Disqualified.
Lost, Cannot Contact, No Longer Interested, Canceled.
New, Contacted, Qualified.
Q. 2. Leads can be: (Choose all that apply.)
Qualified.
Disqualified.
Won.
Lost.
Assigned.
Shared.
Q. 3. What happens when account records are merged?
Account records cannot be merged; that only applies to contacts.
A master and duplicate record are created.
Field values selected in the merge dialog are copied to the master record, and the duplicate record is deactivated.
Field values selected in the merge dialog are copied to the master record, and the duplicate record is deleted.
Q. 4. What are the different ways an opportunity can be created?(Choose all that apply.)
Converting an activity.
Converting a case.
Converting a lead.
Manually.
Q. 5. State whether true or false: Once an opportunity is closed, it can be re-opened.
Q. 6. After creating an opportunity, the sales person realized the incorrect currency was set. What...