Q. 1. When scheduling services, where do you define the resources required to perform a service?
On the user record.
In the resource group.
In the service activities.
In the resource selection rules.
Q. 2. Your organization needs an easy way to ensure that no service appointments are scheduled during a national holiday. What is the best method to ensure this?
Set up a reminder in Outlook to alert the user when he/she gets in to not schedule service appointments on the specific day.
Use the Time Off feature in CRM to set up vacation days for every service individual.
Use the Business Closures feature.
Use the Business Time Off feature.
Q. 3. Where do you configure a facility's time zone?
The work hours for the facility.
The facility's settings.
The service appointment's settings.
The calendar settings.
Q. 4. What should you do to ensure resources are scheduled appropriately when dealing with a service at a facility? (Choose all that apply.)
Edit the work hours for the facility.
Edit the...