Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Diagnostic leveraging of the Accelerated POC with the CRM Online service


For customers considering Dynamics CRM solutions, online or on-premises, Sure Step introduced a service called Accelerated Proof of Concept with CRM Online. This service was designed to take advantage of free trial licenses that can be afforded to prospective customers, giving them the ability to "test drive" the CRM Online solution on their own before deciding to move forward with solution envisioning and solution acquisition. Microsoft Dynamics is one of the unique solution providers in the world to give customers the same foundational code base for both on-premises and online solutions. Thus, customers may validate the functionality on CRM Online and still choose to deploy the on-premises solution if they so desire. Hence this Sure Step service is titled Accelerated POC with CRM Online as opposed to for CRM Online solutions only.

The activity flow of the Accelerated POC with CRM Online service is shown in the following...