Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Adopting project management


As you may have heard, there is no such thing as a free lunch. Adapting to a new approach, including a new vision and new procedures, steps, documents, and tools, requires continuous effort and management. This section will inform you about the change in aspect of project management adoption and will inform you about the reasons why change initiatives fail.

The tireless quest for the perfect espresso

We may have something to learn from coffee beans. When we say coffee, you may think about Illy. Founded in 1933 by Francesco Illy, Illycaffè produces and sells a unique blend of high-quality coffee. Ernesto Illy revolutionized coffee growing in Brazil and elsewhere in the world. In his tireless quest for the perfect espresso, he encouraged the production of top-quality coffee and constant investment in research. Mr. Illy said the following to The New York Times in 2001:

"Our goal is perfect beans, zero defects, and we think we get close to that."

He also said this:

"It...