Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

The Key Documents Visio diagram


As individuals or organizations examine Sure Step for the first time, the initial reaction from many is that Sure Step contains too much information to be practically applied. This preliminary judgment is actually misguided due to the depth and breadth of knowledge available within Sure Step.

To help easily acclimate with the methodology, Sure Step includes a Key Documents Visio diagram that lists out the twenty one primary activities to focus on along with any associated tools or templates. This wireframe is the minimal, ideal, critical path required for any successful Sure Step project. The following screenshot shows the Key Documents flow diagram:

Starting with this diagram, you can easily examine and evaluate the listed documents and ultimately assess whether you want to use them in your adopted approach. The need for documentation varies depending on project type selection. Waterfall and Agile project management do have different documentation standards...