Coordination and Information Sharing
During an incident response effort, CSIRT team members often need to communicate and share information with both internal and external partners. Smooth information sharing is essential to an effective and efficient incident response, but it must be done within clearly established parameters. The organization’s incident response policies should limit communication to trusted parties and put controls in place to prevent the inadvertent release of sensitive information outside of those trusted partners.
Internal Communications
Internal communications among the CSIRT and with other employees within the organization should take place over secure communications channels that are designated in advance and tested for security. This may include email, instant messaging, message boards, and other collaboration tools that pass security muster. The key is to evaluate and standardize those communications tools in advance so that responders are not left...