Book Image

Zscaler Cloud Security Essentials

By : Ravi Devarasetty
Book Image

Zscaler Cloud Security Essentials

By: Ravi Devarasetty

Overview of this book

Many organizations are moving away from on-premises solutions to simplify administration and reduce expensive hardware upgrades. This book uses real-world examples of deployments to help you explore Zscaler, an information security platform that offers cloud-based security for both web traffic and private enterprise applications. You'll start by understanding how Zscaler was born in the cloud, how it evolved into a mature product, and how it continues to do so with the addition of sophisticated features that are necessary to stay ahead in today's corporate environment. The book then covers Zscaler Internet Access and Zscaler Private Access architectures in detail, before moving on to show you how to map future security requirements to ZIA features and transition your business applications to ZPA. As you make progress, you'll get to grips with all the essential features needed to architect a customized security solution and support it. Finally, you'll find out how to troubleshoot the newly implemented ZIA and ZPA solutions and make them work efficiently for your enterprise. By the end of this Zscaler book, you'll have developed the skills to design, deploy, implement, and support a customized Zscaler security solution.
Table of Contents (15 chapters)
1
Section 1: Zscaler for Modern Enterprise Internet Security
8
Section 2: Zero-Trust Network Access (ZTNA) for the Modern Enterprise

Troubleshooting your ZPA solution

Once the ZPA solution has been implemented across the enterprise, it is necessary to have a consistent troubleshooting guide to resolve issues seen by the end users during steady state operations.

Let's look at the various types of ZCC app issues that could be seen by the end users and learn how to troubleshoot them.

Unable to access a service due to a captive portal error

When an end user is trying to access the service from a public location such as a coffee shop or an airport, the user usually needs to log into a captive portal after agreeing to the acceptable use policy (AUP). If the end user gets a captive portal error, they should do the following:

  1. Ask the user if they have logged into the captive portal.
  2. If the user has not completed this step, ask them to accept the AUP and log into the captive portal.
  3. Click Retry on the ZCC app.

If issues keep occurring, engage higher-tier support where the ZCC app timeout...