Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.
Table of Contents (24 chapters)
Section 1: Plan and Configure a Microsoft Teams Environment
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 4: Mock Exam and Assessments
Chapter 17: Mock Exam Answers

Create and manage call queues

Before we create a call queue or auto attendant, some steps need to be performed in advance to make the process simpler. Let's look at those steps first.

Prepare for call queues and auto attendants

Before you can use call queues and auto attendants, you must first follow these steps:

  1. You must have purchased or transferred the phone numbers to be used with each.
  2. You'll then need a resource account created in Azure AD for each of the lines (both queues and auto attendants). A resource account can be assigned more than one service number if needed.
  3. Each resource account for call queues and auto attendants must be assigned a Phone System – Virtual User license, and each user who will receive calls from a call queue must have a calling plan.
  4. Next, you'll specify the holidays (Microsoft Teams admin center | Voice | Holidays) your auto attendants should be aware of for off-hour call handling.
  5. You may choose...