Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.

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Table of Contents (24 chapters)
Preface
Preface
Who this book is for
What this book covers
To get the most out of this book
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Conventions used
Get in touch
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1
Section 1: Plan and Configure a Microsoft Teams Environment
Section 1: Plan and Configure a Microsoft Teams Environment
Free Chapter
2
Chapter 1: Planning and Configuring Network Settings for Microsoft Teams
Chapter 1: Planning and Configuring Network Settings for Microsoft Teams
Technical requirements
Calculating the network bandwidth capacity for Microsoft Teams voice, video, meetings, and live events
Analyzing network usage by using Network Planner
Specifying the requirements for outbound network ports and protocols for Microsoft Teams
Determining WAN optimizer, proxy, and load balancer recommendations for Microsoft Teams
Configuring Tenant Data Upload in Microsoft CQD
Configuring reporting labels for Microsoft Teams
Assessing network readiness by using the Microsoft 365 network connectivity test and dashboard
Configuring QoS port ranges and DSCP markings
Summary
Practice questions
Further reading
3
Chapter 2: Identifying Licensing Requirements for Microsoft Teams
Chapter 2: Identifying Licensing Requirements for Microsoft Teams
Technical requirements
Identifying the required licensing for compliance features
Identifying the appropriate licensing for advanced life cycle management
Identifying the appropriate licensing for guest access
Identifying the appropriate licensing for calling, Phone System, and resource accounts
Identifying appropriate licensing for Microsoft Teams Rooms and common area phones
Identifying the appropriate licensing for apps in Microsoft Teams
Summary
Practice questions
Further reading
4
Chapter 3: Planning and Configuring Security and Compliance Settings for Microsoft Teams
Chapter 3: Planning and Configuring Security and Compliance Settings for Microsoft Teams
Technical requirements
Understanding and assigning the Teams admin roles
Managing retention policies and sensitivity labels for Microsoft Teams
Setting up alerts for security and compliance in Microsoft Teams
Understanding and implementing information barrier policies for Microsoft Teams
Planning threat policies for Microsoft Teams
Planning data loss prevention policies for Microsoft Teams
Summary
Practice questions
Further reading
5
Chapter 4: Planning and Implementing Governance and Life Cycle Management for Microsoft Teams
Chapter 4: Planning and Implementing Governance and Life Cycle Management for Microsoft Teams
Technical requirements
Planning and managing Teams preview features using Teams update policies
Setting up policies to manage the creation of Microsoft 365 Groups
Planning policy assignments for users and groups
Creating and managing policy packages
Configuring classifications, expiration policies, and naming policies for Microsoft 365 Groups and Microsoft Teams
Archiving, restoring, and deleting a team
Summary
Practice questions
Further reading
6
Chapter 5: Configuring and Managing External and Guest Users
Chapter 5: Configuring and Managing External and Guest Users
Technical requirements
Configuring guest users and permissions for Microsoft Teams
Configuring meeting, messaging, and calling options for guests in Microsoft Teams
Removing guests from Teams and reviewing guest access to Teams with Azure AD access reviews
Configuring guest access to Teams from the Azure AD portal
Summary
Practice questions
Further reading
7
Chapter 6: Configuring and Managing Microsoft Teams Devices
Chapter 6: Configuring and Managing Microsoft Teams Devices
Technical requirements
Managing device settings for Teams devices with configuration profiles
Configuring Microsoft Teams for VDI environments
Managing device tags
Managing device settings and firmware
Setting up Microsoft Teams Rooms
Summary
Practice questions
Further reading
8
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
9
Chapter 7: Creating and Managing Teams
Chapter 7: Creating and Managing Teams
Technical requirements
Creating a team
Managing privacy levels for teams
Planning and managing org-wide teams
Managing users within a team
Configuring dynamic membership
Summary
Practice questions
Further reading
10
Chapter 8: Planning and Managing Channels
Chapter 8: Planning and Managing Channels
Technical requirements
Planning for channel types
Creating channels
Managing the Microsoft Teams channel settings
Creating and managing the Microsoft Teams policies for private channels
Managing private channel membership
Summary
Practice questions
Further reading
11
Chapter 9: Managing Chat and Collaboration Experiences
Chapter 9: Managing Chat and Collaboration Experiences
Technical requirements
Creating and managing messaging policies
Configuring email integration from Microsoft Teams settings
Managing cloud file storage options
Choosing an appropriate coexistence mode
Summary
Practice questions
Further reading
12
Chapter 10: Managing Apps for Microsoft Teams
Chapter 10: Managing Apps for Microsoft Teams
Technical requirements
Managing org-wide app settings
Creating and managing app permission policies
Creating and managing app setup policies
Adding apps, connectors, tabs, and messaging extensions to a team
Customizing the app store
Publishing and configuring a custom app to Microsoft Teams
Summary
Practice questions
References
13
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
14
Chapter 11: Managing Meeting Experiences
Chapter 11: Managing Meeting Experiences
Technical requirements
Configure meeting settings
Configure and manage meeting policies
Create and manage conference bridges
Configure live events settings
Create and manage live events policies
Summary
Practice questions
Further reading
15
Chapter 12: Managing Phone Numbers
Chapter 12: Managing Phone Numbers
Technical requirements
Evaluating when to use Calling Plan versus Direct Routing
Planning and configuring emergency calling policies
Adding, changing, or removing an emergency address for your organization
Provisioning and managing organizational phone numbers for users, services, and conferencing bridges
Assigning, changing, or removing a phone number for a user
Assigning a phone number to a resource account
Summary
Practice questions
Further reading
16
Chapter 13: Managing Phone System for Microsoft Teams
Chapter 13: Managing Phone System for Microsoft Teams
Technical requirements
Create and manage call park, calling, and caller ID policies
Manage user voice settings
Create, manage, and interpret dial plans
Identify potential issues by using the Health Dashboard for Direct Routing
Create and manage resource accounts
Create and manage call queues
Create and manage auto attendants
Summary
Practice questions
Further reading
17
Chapter 14: Monitoring and Reporting on a Microsoft Teams Environment
Chapter 14: Monitoring and Reporting on a Microsoft Teams Environment
Technical requirements
Monitoring and reporting on voice and meeting quality
Reporting on user adoption, including Productivity Score, team usage, app usage, active users, and per-meeting metrics
Monitoring and reporting on the creation and deletion of teams
Monitoring and reporting on guest access
Managing notifications and alerts rules from the Microsoft Teams admin center
Summary
Practice questions
Further reading
18
Chapter 15: Troubleshooting Audio, Video, and Client Issues
Chapter 15: Troubleshooting Audio, Video, and Client Issues
Technical requirements
Troubleshooting chat and presence issues
Identifying, collecting, and interpreting client logs
Troubleshooting issues by using call analytics
Troubleshooting Microsoft Teams sign-in issues by using Azure AD sign-in logs
Identifying potential issues by using Call Quality Dashboard
Summary
Practice questions
Further reading
19
Section 4: Mock Exam and Assessments
Section 4: Mock Exam and Assessments
20
Chapter 16: Mock Exam
Chapter 16: Mock Exam
Case study (five questions)
Multiple-choice questions (20 questions)
21
Chapter 17: Mock Exam Answers
Chapter 17: Mock Exam Answers
Answers and explanations
22
Chapter 18: Assessments
Chapter 18: Assessments
Chapter 1 – Planning and Configuring Network Settings for Microsoft Teams
Chapter 2 – Identifying Licensing Requirements for Microsoft Teams
Chapter 3 – Planning and Configuring Security and Compliance Settings for Microsoft Teams
Chapter 4 – Planning and Implementing Governance and Life Cycle Management for Microsoft Teams
Chapter 5 – Configuring and Managing External and Guest users
Chapter 6 – Configuring and Managing Microsoft Teams Devices
Chapter 7 – Creating and managing teams
Chapter 8 – Planning and Managing Channels
Chapter 9 – Managing Chat and Collaboration Experiences
Chapter 10 – Managing Apps for Microsoft Teams
Chapter 11 – Managing Meeting Experiences
Chapter 12 – Managing Phone Numbers
Chapter 13 – Managing Phone System for Microsoft Teams
Chapter 14 – Monitoring and Reporting on a Microsoft Teams Environment
Chapter 15 – Troubleshooting Audio, Video, and Client Issues
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Create and manage call queues

Before we create a call queue or auto attendant, some steps need to be performed in advance to make the process simpler. Let's look at those steps first.

Prepare for call queues and auto attendants

Before you can use call queues and auto attendants, you must first follow these steps:

  1. You must have purchased or transferred the phone numbers to be used with each.
  2. You'll then need a resource account created in Azure AD for each of the lines (both queues and auto attendants). A resource account can be assigned more than one service number if needed.
  3. Each resource account for call queues and auto attendants must be assigned a Phone System – Virtual User license, and each user who will receive calls from a call queue must have a calling plan.
  4. Next, you'll specify the holidays (Microsoft Teams admin center | Voice | Holidays) your auto attendants should be aware of for off-hour call handling.
  5. You may choose...
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