Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.
Table of Contents (24 chapters)
Section 1: Plan and Configure a Microsoft Teams Environment
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 4: Mock Exam and Assessments
Chapter 17: Mock Exam Answers

Create and manage auto attendants

Auto attendants are the bot-like operators for calls that provide numeric button options for users to get to the right department or person. You can either record and upload the audio used by the auto attendant or use text-to-speech technology (system-generated prompts) for the greeting and menu.

Each auto attendant has its own language and time zone, making it easy for it to assist in business needs during local business hours in the most appropriate language. Being available during business hours is helpful, as is the counterpart of configuring it to respond during off-hours, weekends, and holidays in a way that's most appropriate for the context.

Each auto attendant can optionally be configured with a specific person in your organization set as the operator. This allows someone to speak personally with a professional in your organization who is familiar with the business processes or structure of the business area to which the auto attendant...