Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.
Table of Contents (24 chapters)
Section 1: Plan and Configure a Microsoft Teams Environment
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 4: Mock Exam and Assessments
Chapter 17: Mock Exam Answers


In this chapter, we covered call park, calling, and caller ID policies as well as user voice settings. These features enhance user capabilities in your organization and can be configured differently for various users and groups.

We also reviewed dial plans and the Health Dashboard for Direct Routing (which only applies to environments utilizing direct routing on-premises).

In the latter part of the chapter, we focused on resource accounts used for things such as call queues and auto attendants that provide a more efficient experience for both the caller and recipient(s).

We then took a deeper dive into the configuration and management of call queues and auto attendants. These are assigned to resource accounts with phone numbers.

In the next chapter, we'll cover troubleshooting various areas in Teams.