Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.
Table of Contents (24 chapters)
Section 1: Plan and Configure a Microsoft Teams Environment
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 4: Mock Exam and Assessments
Chapter 17: Mock Exam Answers

Monitoring and reporting on voice and meeting quality

To monitor, report on, and manage call quality in Microsoft Teams, you can use the following key tools:

  • Call Quality Dashboard (CQD): Analyzes org-wide trends or problems and drives improvements to performance
  • Call analytics: Analyzes call and meeting quality for individual users
  • Quality of Service (QoS): Prioritizes important network traffic

Let's look at each of these technologies one by one. First we will look at Call analytics.

Call analytics

Call analytics allows you to view information about calls and meetings for individual users in your Microsoft 365 environment. You can view information relating to devices, network connectivity, and call quality.

With call analytics, you may view each step of a call or a meeting and use this information to troubleshoot poor quality issues.

To use per-user call analytics, we need to complete the following steps:

  1. Open the Teams admin center...