Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.
Table of Contents (24 chapters)
Section 1: Plan and Configure a Microsoft Teams Environment
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 4: Mock Exam and Assessments
Chapter 17: Mock Exam Answers

Troubleshooting chat and presence issues

If a user's chat presence isn't displaying correctly, you can first verify that their machine is unlocked and isn't in sleep mode or idle. Then, be sure the user has the latest version of the Teams desktop client installed (which they can check from the settings ellipsis (…) in the upper right | Check for updates). If none of these suggestions help, you (as an administrator) can run a diagnostic tool by visiting and entering the user's address, as shown in Figure 15.1:

Figure 15.1 – The user presence diagnostic tool

In the event that the Teams service is down, any unsent messages will be held for 24 hours and sent automatically when reconnected. If it's down for more than 24 hours, users can choose to delete or resend their unsent messages.

You can also verify the following:

  • The user didn't set their status to Appear Offline intentionally...