This chapter covered the first two elements of SOAR – incident management and investigation. Here, we covered important aspects of incident management and what features it should include, such as incident assignment, status, severity, the option to add a comment, and more. We also introduced the two most known incident management frameworks – NIST and SANS – which are guiding us to organize how we should approach incident management, investigation, and response.
As part of this chapter, we discussed how SOC analysts should start with the incident investigation. We started by introducing incident prioritization, and then we continued with the importance of incident enrichment, lessons learned from similar incidents, and using investigation graphs. In the last section, we focused more on threat hunting as one of those features that SOCs are not focusing on as much as they should.
In the next chapter, we will focus on the last two elements of SOAR...