Selecting the right protocol, either RDP or PCoIP, is important as different services and firewalls need to be configured. Both protocols give access to a remote desktop but also have slightly different features. Policies can be set to assign different protocols to different user groups.
We will first discuss the differences between the two different display protocols RDP and PCoIP.
I will use the word "Desktop" to indicate the source of the connection, the VM that has the View Agent installed. The word "Client" will be used to indicate the View Client or thin client, the remote physical desktop.
You can set the default desktop protocol when creating the desktop pool as well as the option for users to choose a different one, refer to the following screenshot: