Book Image

VMware Virtual SAN Cookbook

Book Image

VMware Virtual SAN Cookbook

Overview of this book

Table of Contents (18 chapters)
VMware Virtual SAN Cookbook
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Collecting logging information


System and event logs are absolutely critical to isolating the problem and determining a resolution path. Collecting this information before we file a support ticket, or very early in the process, such as while navigating the phone tree or awaiting a call-back, will help enable the support organization to work more quickly toward a resolution. Should the incident need to be escalated, or if extensive research is needed to determine the root cause, system logging data is absolutely vital.

Getting ready

  • You should be logged in to the vSphere Web Client as an administrator

  • If the vSphere Web Client is not available due to the outage, you should be able to log in to the ESXi hosts via the legacy vSphere Client with root credentials

  • If neither of the vSphere Clients are available, you should be able to log in to the ESXi hosts via SSH with root credentials

How to do it…

Here, we will look at collecting logs using three different ways.

Collecting logs with the vSphere Web...