Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

MID Server architecture


In Chapter 1, Introduction to IT Operations Management in ServiceNow, we covered the architecture of an MID Server. In this chapter, we will explore how to set up an MID Server in technical detail and the prerequisites needed.

Summarizing what we learnt about MID Server, ServiceNow is a SaaS-based application that requires some form of communication mechanism to be able to talk to corporate networks. MID Server plays an important role within ServiceNow as it helps various applications within the ServiceNow suite to facilitate data exchange and establish communications between ServiceNow instances and corporate networks.

MID Server is an important plugin within ServiceNow that is utilized by various applications within ServiceNow, not limited to the following various integrations:

Applications that leverage MID Server

MID Server is Java software that is installed on a compatible server within the corporate network, this makes the communication secure enough to talk to...