Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Probes and sensors


Discovery probes and sensors perform key tasks of data gathering and processing of the data that was gathered by discovery. Probe and sensor activities are controlled by the ECC queue. A job monitors the ECC queue, which looks for the ECC queue output and the ready state:

The output ECC messages are taken by the MID Server and processed, MID Server runs the necessary probes and returns the probe results to the ECC queue. The results from the probe are put back to the ECC queue as input entries. A business rule is fired on inserting data on to the ECC queue as input. The sensor processes the data that is required, which updates the CMDB.

Probes

Probes are responsible for collecting the information that is launched by the MID Server. A probe might be configured to get specific attribute information such as a configuration item name or a server IP address. An exploration probes return more specific information about the IP addresses.

Configuring probes

Probes can be configured...