Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

What are dependency views?


We have discussed dependency views with some examples in the first chapter. In this chapter, we will focus more on how to create and view dependency views. A dependency view shows a snapshot of how different logical and physical infrastructure items are connected and interrelated to one another. Logical grouping might be a business service, a reference to a process, or any other logical item whereas a physical infrastructure item might be any infrastructure component like a server, network device or any other infrastructure device.

Dependency views are like organization charts, which have upstream and downstream relationships such as a person whom he reports to or his supervisor and then the downstream relationship are like the person's reportee.

Now look at the following dependency map, which seems to be the same as the organization chart that shows upstream and downstream relationships of the configuration items:

Dependency views have one root configuration item...