Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Customizing service mapping 


In this topic we will see how to customize a an existing service map. To view the business service that we just created and its map, type service map from the application navigator, navigate to Service Mapping | ServicesBusiness Services to list all the business services. Search for the business service that we just created. There is a column called View map, clicking on that we are able to view the business service map

Service mapping traffic based discovery 

The traditional method and majority of the data is gathered by service mapping using the patterns. The patterns are most of the time reading configuration files. There is another method to discover CI using traffic connections between CI's which is termed as traffic based discovery.

Traffic based discovery will create all TCP connections that the CI has, regardless if it is part of the business service or not. The configuration base discovery will only capture connections that is part of the service.Inbound...