Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Setting and configuring event management 


The event management plugin is available as a separate subscription. You will need to have access to the Hi portal for you to be able to activate the event management plug in. In our example, let's see how to activate the event management plug in from the personal developer instance.

  1. On the instance, you will need to click Action and click on Activate plugin.
  1. A list of plugins will be available which are mostly subscription based. Search for Event Management and then click on Activate.
  1. You have the choice to Activate plugin only or Include demo data.
  1. You will see the status of the plugin that is being activated. Once activated, you will see a completion message or you will be notified by an email when the plugin has been successfully activated as shown following:

There are two different ways of setting up the event management application.

  • The traditional way is  manual configuration  
  • The alternative is guided setup 

In this chapter, let's see how to setup...