Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Event mapping rules and filters 


Event rules are there to generate alerts based on a specific condition that must satisfy before or after an action is taken. For example, similar to your email mail box, you write rules to specific when an email arrives with specific criteria you specific actions to take. Similar to that, event rules specifies the alerts to generate when a specific event rule criteria is met. 

To configure event rule, type event rules on the application navigator and click on Event Rules under Event Management | Rules. A list of existing event rules opens on the right pane. By clicking on the New button, you can create a new event rule. 

When you click on New button a new event rule form opens up, where you will need to fill in the required details:

You will need to provide a name for the event rule, then right-click on the header and click on Save.

Description of the event fields are as follows:

  • Name: The name of the event rule, this can be any meaningful name 
  • Source: The event...