In this chapter, we have integrated two SaaS applications that are generally available to everybody and are widely used are enterprise businesses. We started the chapter showing how to configure these two SaaS applications, Salesforce and Twilio.

In Salesforce, we created a workflow rule and outbound message that get triggered when a case is escalated by changing its status. The outbound message holds the message structure and the endpoint of ICS.

We then created a Twilio account and set up the SMS messaging service and required phone numbers. Twilio offers both live and test credentials, which we used in our solution.

With both SaaS applications set up, we then created the connections and the integration. The integration consists of a notification that it receives from Salesforce and sends to Twilio and the response or fault from Twilio, which creates a case comment or feed item in Salesforce.

After creating the mappings and completing the integration, we tested the solution a few times...