In this chapter, we will walk you through the use of the System Center 2016 Service Manager Authoring Tool and advanced management pack authoring techniques for extending, customizing, and personalizing your installation of Service Manager. In particular, we will be covering the following tasks:
Using the SCSM Authoring Tool
Sealing management packs
Extending Service Manager classes
Creating new classes
Customizing default forms
Creating your own forms
Using an XML editor to modify management packs
Editing the XML of a view to alter the criteria to include AND instead of OR