In this chapter, we will cover the following:
Routing incidents automatically using workflows
Downloading and installing SMLets
Using SMLets to delete a work item
Exporting your unsealed management packs using SMLets
Creating a custom workflow in the Authoring Tool - exporting your unsealed management packs
Autoclosing resolved incidents with SMLets and a custom workflow
Automating your request offerings with Orchestrator
Creating new work items with SMLets