Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By : Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Overview of this book

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Introduction


Since its initial release back in 2012, Microsoft released various updates for the product, each of which not only fixed shortcomings and bugs in the software, but also introduced new features.

A total of three major releases for System Center Service Manager 2012 exist. They are:

  • Service Manager 2012

  • Service Manager 2012 SP1

  • Service Manager 2012 R2

For Service Manager 2016, there has only been one release at the time of writing. For each major release, there were several minor releases made publicly available, commonly referred to as Update Rollup (UR).

In order to understand which changes are to be expected when you upgrade your environment of SCSM 2012 to SCSM 2016, it is important to know which version you are using to date.

To check the version of Service Manager that you are using, log on to your SCSM Management Server, and then open Control Panel, Programs, Programs and Features, Installed Updates, and then find the list entry with the highest version number for program Service...