Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By : Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Overview of this book

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Chapter 7.  Working with Incident and Problem Management

In this chapter, we will cover the following topics:

  • Configuring incident and problem lists

  • Creating an incident template

  • Creating a subscription to notify the affected user upon the creation of an incident

  • Adding a task to the incident form

  • Creating a view to display the problem records created in the last 30 days

  • Configuring the Global Operators Group

  • Downloading, installing, and configuring the Exchange Connector

  • Making the description field in the incident form auto-grow

  • Extending the Incident class with a new property

  • Using Advanced Search to find very specific incidents