Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By : Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Overview of this book

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Creating a subscription to notify the affected user upon the creation of an incident


Many IT departments often hear that they need to improve their information flow to the end users during the life cycle of a work item. To improve this, we can create subscriptions or workflows to automatically send e-mail notifications when working with work items, such as an incident. Subscriptions and workflows can be triggered when a work item fulfills a criterion. For instance, this could be when the status if an incident changes from Active to Resolved, or when the Escalated checkbox is checked.

Getting ready

In order to send outgoing mails from SCSM, you need to configure a notification channel. If you haven't done so, follow these steps:

  1. Open the Service Manager Console and go to the Administration workspace.

  2. Expand Notifications and select Channels.

  3. Double-click on the E-mail Notification Channel to open the properties.

  4. Enable e-mail notifications by checking the Enable e-mail notifications checkbox.

  5. Enter...