Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Chapter 10. Packaging with Applications, Update Sets, and Upgrades

A ServiceNow instance is independent. Making changes to one instance will not affect another. But since every customer has multiple instances, how should you move your carefully developed and tested scripts between them? Obviously, you wouldn't want to repeat the configuration over and over again, and copying and pasting is time consuming and fraught with mistakes.

This chapter explores the mechanisms that will help you to implement an effective development methodology, letting you release good-quality configurations in a consistent manner. It will review the following topics:

  • Update Sets record configuration into groupings, bundling code and other items together.

  • Source control lets you link your instance to a Git repository, letting you store your configuration in an external system.

  • Applications provide another way to bundle work together, with Studio letting you publish them to other instances.

  • All data and configuration can...