The security aspects of a cloud solution are always under great scrutiny. Many companies consider data to be their greatest asset, so they demand that it be well protected. The ServiceNow platform has a range of functionality to address this concern. Of course, this must be coupled with assurances that the ServiceNow security team can deliver on physical security, penetration tests, and code reviews of the platform itself.
The chapter started with a discussion of roles. Roles are an immediate way to classify users, and ServiceNow slices the population into requesters, fulfillers, and admins. As such, the use of roles is closely tied to the licensing module. It is important that an administrator understand the impact of adding a role to a user; this may mean a financial commitment for their company. A ServiceNow representative should be consulted if there is any uncertainty.
Contextual security uses access control rules to control access to records. Create, read, update, and delete...