Now that we have learned the basics of the ServiceNow platform, login process, and its user interface, let us dig deep into how to create and assign roles to new and existing users. As part of your project at ABCD, Inc, you are suppose to provide Server Administrators access to your newly procured ServiceNow instance and they should be able to access Incident Management, Change Management, Problem Management, and Knowledge Management applications.
In this chapter, we will learn how to create new users and associate them to a group. We will also learn how we can assign roles to groups and users. Furthermore, we will learn how we can impersonate a user to test if our newly created users have access to proper applications and modules.
User Administration is one of the easiest but most important functions an administrator and developer needs to perform. ServiceNow allows administrators various ways to manage users, groups, and roles using simple modules accessible...