Book Image

ServiceNow Application Development

By : Sagar Gupta
Book Image

ServiceNow Application Development

By: Sagar Gupta

Overview of this book

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications
Table of Contents (21 chapters)
Title Page
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface
Free Chapter
1
Introduction to ServiceNow

Application architecture


Every ServiceNow instance has a suite of out-of-the-box applications such as Incident Management, Problem Management, Configuration Management, and Knowledge Management. These applications make use of different features of the ServiceNow platform such as the UI, access control, tables, workflows, client and server side scripting, and so on. This means, an application, as illustrated in the following screenshot, consists of many different records and files, which are referred to as application artifacts:

Structure of an application

The primary record that defines an application is that of an application record. An application consists of the following parts:

  • The primary application record
  • Application scope
  • Application versions
  • Application tables
  • Application dependencies (on other applications)
  • Application files/scripts
  • Fix scripts (init scripts)

Application scope

Application scope ensures that applications do not interfere with one another. Each application in ServiceNow has...