Book Image

Mastering ServiceNow Scripting

By : Andrew Kindred
Book Image

Mastering ServiceNow Scripting

By: Andrew Kindred

Overview of this book

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.
Table of Contents (18 chapters)
Title Page
Packt Upsell
Contributors
Preface
Index

Chapter 12. Building a Custom Application Using ServiceNow Scripting

In this final chapter, we will be looking at building a custom application using ServiceNow scripting. Custom applications are a great way to create functionality not included with the ServiceNow product. We will be looking at creating a custom application and using scripting as part of our application. We will also learn about end-to-end creation of a custom application before exploring how to test and deploy our new custom application.

In this chapter, we will be looking at the following topics:

  • Creating a custom application with ServiceNow scripting
  • End-to-end development
  • Testing
  • Deployment