Book Image

Mastering ServiceNow Scripting

By : Andrew Kindred
Book Image

Mastering ServiceNow Scripting

By: Andrew Kindred

Overview of this book

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.
Table of Contents (18 chapters)
Title Page
Packt Upsell
Contributors
Preface
Index

Client scripts


Client scripts are generally the client-side scripts most used by developers. By default, a client script will run on all views of a form, but it can be set up to only run for a certain view by unchecking the global checkbox and entering a specific view into the view field that appears. Client scripts can also be inherited to tables that extend from a different table. For example, a client script on the task table can be inherited to tables that extend it, like the incident, change, and problem tables. To allow tables to inherit a client script, the inherit checkbox must be set.

The script in a client script can be run at different times, depending on when the developer chooses. This choice is made by selecting a type for the client script.

There are four types of client script, and these are:

  • onLoad
  • onChange
  • onSubmit
  • onCellEdit

Let's take a look at each type and when you may want to use each to achieve your scripting goals.

onLoad

The onLoad client script type runs script when a form...