To provide competitive and cognitive services to their venerable customers and clients, businesses across the globe are strategizing to leverage the distinct capabilities of IT systems. There is a widespread recognition that IT is the most crucial contributor and important ingredient for achieving the required business automation, augmentation, and acceleration. The unique advancements being harvested in the IT space directly enable the much-anticipated business productivity, agility, affordability, and adaptivity. In other words, businesses across the globe unwaveringly expect their business offerings, outputs, and operations to be robust, reliable, and versatile. This demand has a direct and decisive impact on IT, and hence IT professionals are striving hard and stretching further to put highly responsive, resilient, scalable, available, and secure systems in place to meet the varying needs and mandates of businesses. Thus, with the informed adoption of all kinds of noteworthy advancements being unearthed in the IT space, business houses and behemoths are to lustrously fulfil the elusive goal of customer satisfaction.

Recently, there has been a widespread insistence for IT reliability that, in turn, enables business dependability. There are refined processes, integrated platforms, enabling patterns, breakthrough products, best practices, optimized infrastructures, adaptive features, and architectures toward heightened IT reliability.

This chapter will explain the following topics:

Precisely speaking, the charter for any Site Reliability Engineering (SRE) team in any growing IT organization is how to create highly reliable applications, and the other is how to plan, provision, and put up highly dependable, scalable, available, performing, and secure infrastructures to host and run those applications.