Troubleshooting inventory can be a challenge even for a seasoned CM administrator, so we felt it best to walk through the process in this recipe. This process will help you with other client troubleshooting issues, as well as help you understand the communication flow.
To walk through this flow, use a test environment to easily see the information in log files. Use CMTrace.exe
to view CM client and server logs. As with any process, there are some variables based on the complexity of your hierarchy. We will walk through the steps in a basic scenario, and then discuss the variations for more complex environments.
From a CM12 client, launch the Configuration Manager applet from the Control Panel.
From the Actions tab select Hardware Inventory Cycle, and click on Run Now.
Open
InventoryAgent.log
withCMTrace.exe
(the default location is%windir%\ccm\logs\InventoryAgent.log
).Use the Date/Time column to find the beginning of the action...