Book Image

Microsoft System Center 2012 Service Manager Cookbook

Book Image

Microsoft System Center 2012 Service Manager Cookbook

Overview of this book

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. "Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further. In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Creating a custom workflow in the Authoring Tool - export your unsealed Management Packs


We have seen how we can use workflows to send notifications or apply templates in the other chapters and earlier in this, but now we are going to take it one step further and create our own custom workflow. So when do you need to create a custom workflow? Well, you might want to do something else than applying a template or sending a notification, or you might want to target another class than the ones you are able to target from the console.

Getting ready

Make sure that you have completed the previous recipe Export your unsealed Management Packs using the Service Manager cmdlets and that the Authoring Tool is installed and working properly.

How to do it...

In this example we are going to create a workflow that takes a backup of all our unsealed Management Packs every day. To do this we will use the PowerShell script we created in the previous recipe as a base.

  1. Start the Authoring Tool.

  2. Go to File and click...