Service Manager has numerous notification capabilities. The e-mail notification capabilities require you to configure global infrastructure settings. This recipe provides the steps to complete the infrastructure settings the e-mail capable functionality depends on.
Ensure you have Service Manager supported SMTP server and have configured your infrastructure to allow the SCSM Management server to send e-mails. Record the following details:
Fully Qualified Domain Name (FQDN) of the SMTP server
The return e-mail address for notifications
The configured allowed port for SMTP communication
You must also ensure that you are in the SCSM Administrators role and have the SCSM console open.