In this chapter we will have recipes for configuring the Service Manager with information about your environment. We will specifically cover the area of setting up the Configuration Management Database (CMDB) within Service Manager, with the following tasks:
Adding configuration items manually
Importing active directory configuration items
Importing configuration manager configuration items
Importing operations manager configuration items
Importing virtual machine manager configuration items
Importing orchestrator runbooks
Using a CSV file to import items into the CMDB
Creating a business Service
Personalizing and organizing configuration item views
Creating a configuration item group