Book Image

Microsoft System Center 2012 Service Manager Cookbook

Book Image

Microsoft System Center 2012 Service Manager Cookbook

Overview of this book

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. "Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further. In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Creating a view to display the Problem Records created in the last 30 days


Views are used everywhere in the Service Manager console to display objects of a certain class and for a given criteria. If you take a look at the views for the Problem Management process, there are a couple of predefined views, as follows:

  • Active Known Errors

  • Active Problems

  • Closed Problems

  • My Problems

  • Needing Review

  • Resolved Problems

These are all good and useful views, but there's a good chance that you might want to create a couple of additional views. For instance, you might want a view that shows all the Problem records that's been created for the last 30 days, regardless of their status.

Getting ready

Make sure that Service Manager is up and running and that you have sufficient privileges to create a new view.

How to do it...

Here's how you create a view to display all the Problem Records that have been created in the last 30 days:

  1. Open the Service Manager console and go to Work Items.

  2. Select Problem Management.

  3. Click on...