Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.
This recipe will describe the steps to create a new Change Request Template.
To create a Change Request Template, follow these steps:
Click on Create Template in the Tasks pane.
Enter a name. In this recipe we are using
Change Request Service Pack Installation Template
.Enter a description. For instance,
This template can be used for Change Requests regarding deployment of Service Packs
.Choose the Change Request class by clicking on Browse next to the Class field, and then click on OK.
Choose an existing management pack or create a new one to store the Change Request Template. (The Creating Management Packs in the Authoring tool to save your SCSM personalization recipe in Chapter 2, Personalizing...