Book Image

Microsoft System Center 2012 Service Manager Cookbook

Book Image

Microsoft System Center 2012 Service Manager Cookbook

Overview of this book

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. "Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further. In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Creating and personalizing Change Management Sequential Activities


If you have configured Parallel Activities as described in the previous recipe, all activities will be set to the status In Progress at the same time. If you need to serialize activities inside of a Parallel Activity container you must use Sequential Activities.

This recipe will show you how to work with Sequential Activities inside of a Parallel Activity container.

Getting ready

To create Sequential Activities in a Change Request Template open the SCSM 2012 console and navigate to Library | Templates. Open the Change Request Service Pack Installation Template that we created in an earlier recipe.

How to do it...

Follow these steps to create a Sequential Activity:

  1. Click on the Activities tab in the Change Request form.

  2. Open the Parallel Activity we created in the previous recipe. (Right-click on the title of the Parallel Activity and select Open).

  3. Click on the Activities tab in the Container Activity Template form.

  4. Click on the...