CPBM provides CRM features to aid in the management of cloud consumer associations. We can adopt the identity of any cloud consumer and they can have a look at the same CPBM UI, but it needs to be conditioned to the CRM system's master operator. It will be useful to track the cloud customer's utilization in real time to compare the prices accumulated till date with the budget perimeters set by the cloud customer. CPBM CRM has the ability to, in effect, log in as the cloud customer, which is very beneficial for performing actions on the cloud customer's behalf.
CPBM is unified with http://www.salesforce.com for the very purpose of ticket-logging for support requests (CRM trouble and service tickets) by cloud customers. We can have a look at the created, existing tickets and we can also submit tickets, which are later stockpiled in Salesforce CRM.
In order to create a trouble ticket, we need either an Account Create / Account Manage permission, along with a Trouble Ticket Manage...