Book Image

Getting Started with Citrix CloudPortal

By : Puthiyavan Udayakumar
Book Image

Getting Started with Citrix CloudPortal

By: Puthiyavan Udayakumar

Overview of this book

<p>Cloud computing is emerging as a hot technology, thereby creating a lot of new jobs, and providing a lot of opportunities for IT service providers to run and manage clouds. Citrix CloudPortal Business Manager enables cloud builders to manage and deliver any cloud or IT service through a single, comprehensive cloud services platform which unifies and simplifies the commercial, user management, service provisioning, and operational aspects of running a cloud.</p> <p>Getting Started with Citrix CloudPortal is a hands-on guide that will help you to learn the installation, configuration, deploying services, managing, and operating of Citrix CloudPortal. It will also help you to take advantage of the real power that is behind CPSM and CPBM and give you a good grounding in operating it in your own enterprises. The book is structured with practical implementations, which are all fully backed up with code and illustrations.</p> <p>Getting Started with Citrix CloudPortal will make you aware of the cloud and its implications, starting with aspects of the cloud such as renting, self-service, and the provisioning of services to cloud tenants and their customers. You will also learn how to deploy services on your own using CPSM and CPBM, detailed steps of VM provisioning, setting up a cloud user profile, setting up a catalog, CPBM product management, workflow management, cloud billing, and cloud pricing management. If you want to take advantage of using the new Citrix CPBM and CPSM, then this is the book for you to upgrade your skills.</p>
Table of Contents (16 chapters)
Getting Started with Citrix® CloudPortal™
Credits
Notice
About the Author
About the Reviewers
www.PacktPub.com
Preface
CCP Connections
Index

CRM and reports


CPBM provides CRM features to aid in the management of cloud consumer associations. We can adopt the identity of any cloud consumer and they can have a look at the same CPBM UI, but it needs to be conditioned to the CRM system's master operator. It will be useful to track the cloud customer's utilization in real time to compare the prices accumulated till date with the budget perimeters set by the cloud customer. CPBM CRM has the ability to, in effect, log in as the cloud customer, which is very beneficial for performing actions on the cloud customer's behalf.

CPBM is unified with http://www.salesforce.com for the very purpose of ticket-logging for support requests (CRM trouble and service tickets) by cloud customers. We can have a look at the created, existing tickets and we can also submit tickets, which are later stockpiled in Salesforce CRM.

In order to create a trouble ticket, we need either an Account Create / Account Manage permission, along with a Trouble Ticket Manage...