Book Image

Getting Started with Citrix XenApp 7.6

Book Image

Getting Started with Citrix XenApp 7.6

Overview of this book

If you want to effectively deploy the various components of Citrix XenApp to create an enterprise environment for application and desktop delivery, this hands-on guide is perfect for you. You start off by understanding the need and benefits of Citrix XenApp with respect to Virtualization technology. After this, you will get to grips with the requirement analysis and designing aspect of building XenApp systems and all the necessary installation and configuration procedures for Citrix XenApp, StoreFront and NetScalar Gateway are explained one by one in detail. Step-by-step, you will learn to deploy your first XenApp with the Machine Creation Services method and Provisioning Services method. After this, you will explore the administering part of applications and systems, followed by printing in the XenApp environment. Next, you will learn all the trips and tricks required to troubleshoot and support the XenApp environment. By the end of this book, you will be ready to go live with your new XenApp environment.
Table of Contents (22 chapters)
Getting Started with Citrix XenApp 7.6
Notice
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
9
Building Your First XenApp Farm – Provisioning Services™
Index

XenApp® supportability


Most paid software nowadays have some type of support agreement to provide technical resources to customers in case issues are experienced with the product itself or as a result of its operations. Vendors generally offer phone support, e-mail, newsletters, whitepapers, and even on-site assistance for critical issues. Typically, Enterprise Technical Support is subscription-based and there is an annual fee associated with the contract. Citrix provides different levels of support agreements. At the time of writing this book, Premier Support has gained a lot of popularity due to their 24x7 phone assistance and unlimited tickets. It is recommended that you engage your Citrix sales representative or an authorized reseller to get the most up-to-date information on technical support.

Each Citrix product version has an end-of-life (EOL) and end-of-maintenance (EOM) date. EOM is when a product is no longer maintained by developers, but you can still get assistance from a technician. EOL is when technical support is no longer offered for a particular version, and you are strongly encouraged to upgrade your software to the next supported version. Some product editions have end-of-extended-support (EOES) dates after the EOL, so if you have an extended support contract with Citrix, you will continue to receive assistance until EOES is met. Currently, XenApp 7.x (all subversions of 7) is maintained and supported until June 30, 2018. The following screenshot illustrates the XenApp product supportability matrix:

The XenApp product supportability matrix available at http://www.citrix.com/support/product-lifecycle/product-matrix.html. © Citrix Systems, Inc.