Book Image

Troubleshooting Citrix Xendesktop

By : Gurpinder Singh
Book Image

Troubleshooting Citrix Xendesktop

By: Gurpinder Singh

Overview of this book

Table of Contents (20 chapters)
Troubleshooting Citrix XenDesktop
Notice
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Citrix Scout


In the recent past, Citrix released a tool called Citrix Scout; it collects diagnostic information for the XenDesktop product suite. It has been made user-friendly and now has just a start and stop button to capture a diagnostic log.

You can download Citrix Scout from http://support.citrix.com/article/CTX130147.

Note

For XenApp/XenDesktop 7.5 and above, you need not download this tool. Scout is preinstalled on all the controller servers.

You can upload the Scout log to the Citrix Auto Support site (TAAS) to get a quick analysis by the TAAS engines.

There are certain prerequisites that should be met before you start configuring Citrix Scout; they are as follows:

  • Local admin rights on the Delivery Controller server

  • Local admin rights on the remote machines

  • WinRM needs to be enabled and configured on remote machines

  • Remote registry needs to be enabled on remote machines

  • All machines should be in the same domain

  • You should be running at least PowerShell version 2.0

  • File and print services should...