Book Image

Troubleshooting Citrix Xendesktop

By : Gurpinder Singh
Book Image

Troubleshooting Citrix Xendesktop

By: Gurpinder Singh

Overview of this book

Table of Contents (20 chapters)
Troubleshooting Citrix XenDesktop
Notice
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Basic troubleshooting with Citrix Director


The two basic tools provided with Citrix XenDesktop for helpdesk and administrators assist us in investigating issues within our environment; they are Citrix Studio and Citrix Director.

The Director has two views depending upon permissions: a helpdesk view and an administrator view. The following are the permissions that are available to control the level of access your helpdesk team and XenDesktop administrators have:

Administrator role

Permissions in Director

Full administrator

Complete access to all views and can perform all commands, including shadowing a user's session, enabling maintenance mode, and exporting trend data.

Delivery group administrator

Complete access to all views and can perform all commands, including shadowing a user's session, enabling maintenance mode, and exporting trends data. Can access all views and see all objects in specified scopes as well as global information.

Read-only administrator

Can download reports from...