Citrix NetScaler is another important component in the XenApp and XenDesktop environment.
In Chapter 1, Basic Troubleshooting Methodology, we have already seen the uses and advantages of NetScaler Gateway in a XenApp environment.
Users who access the web interface on NetScaler are not able to change their expired password on login.
The environment details are as follows:
Citrix XenApp: XenApp 6.5 Enterprise Edition
Citrix NetScaler: NetScaler Software release 9.3 nCore
StoreFront / Web interface: Citrix web interface
"Unable to change expired password using web interface on Citrix NetScaler."
Proceed with the following steps:
For testing, try to configure a direct PNAgent site to access web interface for thin clients on NetScaler.
Verify the
webinterface.conf
file and update it as follows:Default Configuration AllowUserPasswordChange=Never PNAChangePasswordMethod=Direct-Only Change To AllowUserPasswordChange...