Book Image

Troubleshooting Citrix XenApp®

Book Image

Troubleshooting Citrix XenApp®

Overview of this book

Citrix XenApp® is an application virtualization product from Citrix. It allows users to connect to their corporate applications from various computer systems and even mobile devices. XenApp® has grown into a complex software with ever-expanding infrastructures in place. Together with tight integrations with other systems such as Terminal Services, Active Directory, and other third-party authentication services, troubleshooting XenApp® has become more complicated. This book teaches you how to approach troubleshooting complex issues with XenApp® deployments and understand the problem, find a fix or workaround, determine the root cause, and apply corrective steps wherever applicable. The book progresses to give you an idea about the many supportive components that play an important role in XenApp’s application delivery model and should be considered while troubleshooting XenApp® issues. It also shows you standard troubleshooting processes so that you can resolve complex XenApp® issues in a mission critical environment. By the end of this book, you will see how and where to use supportive components that help minimize XenApp® issues. Also, we’ll explain various tools that can be useful when monitoring and optimizing entire application and desktop delivery model.
Table of Contents (13 chapters)

Citrix EdgeSight® components


The following are the key components of Citrix EdgeSight:

  • EdgeSight Agents

  • EdgeSight Server

  • EdgeSight Server Console

  • Citrix License Server

There are other components that are also required when monitoring the virtual desktop environment.

For more details on system requirements, visit the following link: https://docs.citrix.com/en-us/edgesight/5-4/es-system-reqs-54.html.

The Citrix EdgeSight components and its roles are as follows:

  • EdgeSight for XenApp Agent: EdgeSight monitors the performance of Citrix XenApp Server. Multiple versions of the agent are provided to accommodate different XenApp versions.

  • EdgeSight Server: This displays performance data for monitored devices.

  • EdgeSight for Endpoints Agent: This monitors the performance of physical clients.

  • EdgeSight Active Application Monitoring (AAM) Components: This performs a manual test to monitor the end-user experience of applications in XenApp and Presentation Server environments.

  • EdgeSight Agent Database Server...