Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

What is Orchestration?


Imagine school band with all the kids having different musical instruments and playing to play for a song, some kids play drums, some play violin and so on. How does the music teacher make sure the goal is achieved is through tuning the musical instruments that are played by the kids directing them to achieve the required music through the instructions.

ServiceNow Orchestration works in a similar way; there are many different parts involved in getting activities done manually. ServiceNow Orchestration helps to facilitate and bridge the gap by helping to align all pieces involved to automate the required piece of process activity or function. These are achieved through the workflows in the ServiceNow world.

You might have seen or heard about process flows in the real world. Process flows are sets of procedures or activities that are required to be followed based on a set or defined governance framework or standard requirement. These processes are usually translated into...