Imagine a small to large corporation which has a large to small infrastructure where the volume of infrastructure components are huge supported by Cloud solutions, servers, network equipment, storage devices, and so on. It is important for IT to understand the relationship between these infrastructure components that support critical business services. It is important for the business to keep the underlying infrastructure all the time. Image a world where, if any onsite shopping site or a banking website goes down for few minutes, there is a huge loss. So, it is important to understand the impact to business that which IT elements support these components.
Service mapping helps to discover all business service in the organization and create a detailed relationship map of the configuration items and the business services. We have been talking about business services for a while. Let's see what is a business service and see how we create business service maps....