Book Image

ServiceNow IT Operations Management

Book Image

ServiceNow IT Operations Management

Overview of this book

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service?level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.
Table of Contents (16 chapters)
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Activating the service mapping plugin


Service mapping is a separate subscription that needs to be purchased and activated by the ServiceNow professional services team.

We have the following plugins that we can activate in Service Mapping:

  • Event management
  • Service mapping core
  • IP-based discovery
  • Pattern designer
  • Service watch suite commons

We can following the steps give below in order to activate a service mapping plugin:

  1. Activating from high portal: Follow the steps to activate the service mapping from the high portal.
    1. Click on Service Catalog.
    2. Click Request Plugin Activation and fill in the request information.
  2. Activate plugin from ServiceNow demo instance:
    1. Log in to your demo instance and click on Activate plugin.

 

  1. Search for the Service Mapping plugin and click on Activate.